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Business Hours

MONDAY – FRIDAY: 9 A.M. – 6 P.M

Contact

info@eltallerdelgatoconbotas.es

My Location

MADRID, SPAIN

Frequently Asqued Questions

Here are some answers to Frequently Asked Questions.

Who are we?
EL TALLER DEL GATO CON BOTAS is a small illustration and customisation studio founded in 2011.

We paint on trainers and any other support by hand, and we customize them as you like.

How long will it take to receive your order?
3 to 5 days if your item is in stock.

From 2 to 5 weeks if it has to be personalised. Personalised orders need some time to be completed, each project is unique and depends on many circumstances.

Do you have a deadline? ask us!

How can I pay?
You can pay by credit card or through Paypal, you don’t need to have a Paypal account, through this platform you can pay by credit card.
How can I place a customised order through your website?
Contact me through the form, and we will talk about your project. About your idea, and the delivery date. This way I can give you a quote tailored to your needs.
Once the quote is accepted, select the product you want to customize, then select the size or variable you are looking for.

Add the product to the shopping cart, select the shipping method and press the checkout button.

On the next page, at checkout, you can tell us your idea in the comments field. Select your payment method and complete the purchase.

Actually, it’s not that complicated!

What kind of paint do you use to personalise objects?
We always use only high quality paints for painting on fabric or leather. Each material has its own process.

For textile products we use Vallejo or Angelus textile acrylics, Winsor and Newton, Faber CAstell and Posca markers, also Faber Castell Multimark markers. All materials are waterproof and will last for a long period of time.

In addition, we varnish each product to make it last even longer.

Do you sell anywhere else?
From time to time we participate in Markets and Art fairs. We will announce it in advance on Instagram and on the website.
Where do we work?
Our studio is in Madrid, but we can send orders all over Spain, even abroad.
Where can I find the prices?

You can find them directly on each product. The price of each product varies depending on the size/model selected.

Can I pay after the shoe is customised?
We only start working once the order has been placed.
Could you first make a sketch before placing the order?
Sorry, we only make sketches for orders placed, we will start with your sketch once the order has been placed. You can contact us if you have any questions beforehand.

The sketch is a quick drawing to explain how the finished product will look like. You can also send us photos or your own sketches of the design you want, but be patient, we are illustrators not a photocopier, we want to create new things.

How can I clean or wash my new painted product?
Shoes can be cleaned by hand with a cloth, a little water, soap and a soft brush, although we do not recommend that you do this often as footwear gets very damaged.
Why are the shoes so expensive?
Everything is handmade, it’s a lot of work and dedication. First there is the price of the shoes, then the time of realization, the materials used are also of the highest quality. But above all, they are slippers designed exclusively for you.